Full Description
Our client is a North London local authority offering a 1 year contract for a Contracts Surveyor to act as a lead professional in all aspects of repairs and maintenance inspections and the management of repairs providing technical advice in all matters relating to the building stock in a customer focused manner for tenanted and void properties.
You will manage the performance delivery of repairs and maintenance term contractors to ensure that the services provided are carried out in a professional and efficient manner, ensuring that works are carried out within agreed constraints of time, budget, quality, value for money and customer performance criteria.
You will ensure that contractor performance is in compliance with statutory legislation, building regulations, health and safety policies and financial regulations.
You will be responsible for managing customer complaints, formal enquiries, insurance, compensation and legal claims in a timely manner with a satisfactory outcome and that corrective action is taken to prevent re-occurrences or to improve the service.
Additionally you will be working collaboratively with the Responsive Repairs Maintenance and Cyclical Services
Manager and other members of the Asset Management Team to ensure a holistic approach to Asset management and working with the wider Housing Team in a ‘One Team’ approach. This will include leading on the service specific elements of implementing the new Housing Information Systems.
And you will be responsible for resolving customer complaints/claims quickly and to a satisfactory
outcome.